Refund policy
Returns Policy
Last Updated: 28 September 2023
1. Returns and Refunds
At Mooncraft & Magick, we're dedicated to your satisfaction. If you encounter any issues with your purchase, you may request a return under the following circumstances:
- The product arrived damaged during shipping.
- The product is defective or not functioning as intended.
- You received the wrong item.
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The item must be unused and in the same condition as when it was received.
Your return request must be initiated within 14 days of receiving the product. Please follow our returns process outlined below.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team via email at chloe@mooncraftandmagick.com to inform us of your intention to return the item.
- Include your order number, a clear description of the reason for the return, and any relevant photos or information.
3. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked or recorded delivery service to ensure the safe return of the item. If the return is due to an error on our part, we will cover the return shipping costs.
4. Refunds
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. Refunds will be processed using the same method of payment used for the original purchase. Please allow 3 business days for the refund to appear in your account.
5. Contact Us
If you have any questions or concerns regarding your purchase or the returns process, please do not hesitate to contact us at chloe@mooncraftandmagick.com. Our dedicated customer support team is here to assist you.
6. Changes to this Policy
We reserve the right to amend this returns policy at any time to ensure it reflects our current practices and legal requirements. Any changes will be posted on our website.
Thank you for shopping with Mooncraft & Magick. We appreciate your business and look forward to serving you again in the future.
Mooncraft & Magick